Refund policy

We hope you love everything you order from us! However, if something isn’t quite right, you have 14 days from the day after your order is delivered to let us know.

The returned items must arrive at our warehouse within 14-days of you letting us know. Unfortunately, if we receive your return outside of this timeframe, we may not be able to assist you. This does not affect your statutory rights. Any items approved for return after this period will be eligible only for a credit issued onto a gift card, valid for one year from the date of issue.

We cannot accept the return of items which were not bought directly from our website. 

We do not accept exchanges, all ordered items will need to be returned and another order made for the item you wish to replace it with.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Olalondon@mail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Olalondon@mail.com.

 

Unfortunately, we cannot accept returns on sale .